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May 2008

Roughly two years ago, Cardinal Health was looking to consolidate their call center operations to a mere two locations down from 38. Faced with the challenge of providing highly available computing environments to ensure high productivity with a minimal IT support staff, Cardinal Health investigated VMware VDI. Since implementation, Cardinal Health has been able to reap the benefits of VDI and is actively looking for new use cases to apply to this model of computing.

Justin Hooper, Cardinal Health’s Director, Windows Systems will describe his first hand experience with implementing Virtual Desktop Infrastructure in their call center sites.

Attend this session to learn about:

The business drivers for VDI

How the solution was architected and implemented

Lessons learned and benefits